A little help along the way
Let’s make
this easy.
Have a question about getting started, a saved story, or your plan? Tell us what you need help with.
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Before you write
Can I help my parent use it?
Yes. Sit together and type their answers, or let them answer directly. Start with one small memory and take a break whenever you like.
Where is my saved story?
Sign in and open My stories. Choose a story to continue the conversation or read its saved draft.
What happens if I cancel my subscription?
Your saved stories stay readable. New interviews, drafts and paid revision tools pause when your access ends. Previously purchased Keepsake exports remain available.